Our team will be out of office over the holiday break, but we want to ensure you continue to have a happy and healthy GNARBOX user experience and/or have your questions answered. If you need help or are having an issue, here are some FAQ and troubleshooting ideas that might help:  


Does the GNARBOX support my file type?
A current list of supported and unsupported file types can be found in our article here.

Do both versions of the GNARBOX come with Adobe Lightroom?
Yes!  There is no difference between the 128gb and 256gb models other than storage size.  Both GNARBOX's come with the same software functionalities.

Does the GNARBOX work with iPhone only?
The GNARBOX works with both iOS and Android devices!  That being said, you will want to read this article for information on Android limitations.

Does the GNARBOX work with an iPad?
Absolutely!  There is currently no iPad-specific app, but the GNARBOX app works great (arguably best) on an iPad :)


How do I connect my iPhone to the GNARBOX?
iPhone integration for iOS 11 has changed to wireless support only (for now).  Step-by-step instructions on how to get files from your phone to your GNARBOX can be found here.  Wired integration for iOS 11 devices is expected to be released with our new operating system due in February.

How do I connect my GNARBOX to my computer?
You'll need to turn your GNARBOX into "Mass Storage Mode" in order for your computer to recognize your GNARBOX as a device.  Further instructions as well as troubleshooting issues are available here.

I can't remember my WiFi password.  Can I reset it?
Absolutely!  Check out the step-by-step instructions on resetting your GNARBOX WiFi here.

I keep trying to update my firmware, but it's not working.  What can I do?
Not to worry!  This is a pretty common issue and something our developers are eagerly working on resolving.  In the meantime, you can easily update your GNARBOX by manually installing the new software.  Head on over to this article for step-by-step instructions.

If you're unable to successfully fix your problem or you issue is not show here, leave us a message in our chat or email support@gnarbox.com.  Someone from our team will get back to you as soon as we are available.


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