The GNARBOX community is comprised of a great number of Android device users and we wanted to take the time to provide additional support for the Android experience with GNARBOX.  When compared to iOS, there are a few key differences that may cause frustrations or difficulties on Android devices.  

In this article, we will discuss:

  • Updating Firmware: troubleshooting and tips
  • GNARBOX App User Experience
  • General Android Performance in Relation to the GNARBOX

UPDATING FIRMWARE

Firmware updates are one of the most significant pain points for our Android users. Our development team is eagerly working to discover easier methods for providing updates.  In the meantime, here are a few common questions paired with troubleshooting solutions:

Why can’t I update over Cellular Data?  I am only given the option to update via WiFi, but I’d rather update with Cellular Data. 

Android has programmed their devices so that Cellular Data and WiFi cannot be used simultaneously.  Because your GNARBOX is connected to your phone via WiFi during an update, you are not able to use Cellular Data to perform a firmware download.  While we would love to give you the option to download over Cellular Data, we are not able to because of this limitation of the Android operating system.  Our development team is currently working on creating alternate options for more seamless updates to Android devices.

The app doesn’t tell me that my firmware needs to be updated.

This is usually because the app has not had a chance to connect to the internet during your GNARBOX session since your internet connection is being used by the GNARBOX.  We recommend going through the following steps:

  1. Disconnect from your GNARBOX
  2. Connect to password protected WiFi or 4G for approximately 5 minutes
  3. Connect back to your GNARBOX and an update should be available

If you are still unable to obtain the update, please contact our customer support at support@gnarbox.com or chat with us live on gnarbox.com for further troubleshooting.

For these reasons, we recommend only updating your app and firmware when you’re near local password protected WiFi networks.

USING THE APP

There are currently five main ways that the Android user experience differs from iOS.  These include:

Video Editing -- Using the Trim Bar

Utilizing the trim bar can sometimes cause the GNARBOX app to have performance issues on Android devices.  This is because the video player tools on Android devices are unfortunately not as performant as iOS.

An easy workaround is to turn Color Correction off for optimal performance.  In the GNARBOX app, go to Settings >> Advanced >> Turn off Video Color Correction.  This will help boost performance while editing in the Highlight Reel.

Video Editing -- Rearranging Clips in the Timeline

Similar to the trim bar, rearranging clips on the timeline can also cause a lag in performance.  This is due to Android’s rendering service.

This issue can also be minimized by turning Color Correction off.   In the GNARBOX app, go to Settings >> Advanced >> Turn off Video Color Correction.  This will help boost performance while arranging clips in the timeline.

Photo Editing -- Pinch / Zoom for Focus Check

The Android GNARBOX app currently lacks pinch/zoom for focus check on images, which our team realizes is an essential and critical feature for photo editors.  Android’s tools for handling gestures above an image are more difficult to work with from a software development perspective  than iOS, so it has taken our team quite a bit of testing to work this feature out.  We have an implementation of pinch/zoom in the development stage, but unfortunately we do not feel it is good enough to release just yet because the current experience would cause a great deal of user frustration.

The workaround for pinch/zoom is to export photos to your phone and import the files into a 3rd party app such as Lightroom Mobile.

Photo Editing -- Lightroom Mobile / Cloud Integration

With the implementation of iOS 11, users now have direct access to the photos on their GNARBOX through the iOS 11 Files app.  While we would love to open up this feature to our Android community, our collaboration with Adobe gave way to their interest in pursuing iOS devices first since Adobe Lightroom App releases are a full version ahead on Apple devices.  As soon as Adobe moves forward with their Android Lightroom Mobile updates, we would love to develop a release with them that opens up the possibilities for our Android Community.

General Performance

In general, Android app performance varies more than iOS devices.  This is because the Android operating system is typically less optimized to the hardware so the overall performance of the phone tends to be slow.  The GNARBOX app’s overall performance will also vary depending on the phone you are using since the hardware/software combination of your phone can impact its functionality.

The Pixel tends to be one of the best performing Android devices with the GNARBOX because Google has built both the OS as well as the hardware, so the specified software structure is optimized with the hardware of the phone.

As always, we're here to help solve your GNARBOX related issues, so if you're unable to find the answer you're looking for on help.gnarbox.com, feel free to shoot us a message using the chat window found in the bottom right corner of the page! 

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Marlena is the Community Support Manager at GNARBOX. Talk to her about Canon cameras, travel and adventure photography! You can see her personal work at instagram.com/marlenapearlphoto and marlenapearlphotography.com

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