On the rare occasion that your GNARBOX update doesn't go according to plan, please check out these solutions! 

Here are some examples of issues we have seen and their resolutions: 

Endless Rainbow Lights
Two Blinking Red Lights
Stuck on Download Screen
Stuck on Install Screen

  • Resolution: restart the GNARBOX, reconnect to the wifi and app, and reattempt the update. If it fails again, please contact us via live chat.

A note on WiFi required updates: a WiFi update cannot be performed if the network is behind an authentication page.

For any issues from the list below during an update, please contact us via chat using the icon in the bottom righthand corner of this screen.

  • Unable to establish internet connection Note: If you are having WiFi connection issues regarding an update, please first make sure that you are in the same room as your router and within 20 feet of it. 
  • Update Failed
  • Password incorrect even if it is the right password
  • Can connect phone to GNARBOX WiFi but cannot connect in app
  • Unable to obtain IP address alert
  • Cannot connect because network name contains symbols
  • Cannot locate hidden WiFi network
  • Cannot access network that is not password protected
  • No WiFi signal from the GNARBOX
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