One of our most frequently asked questions is, "how do I delete a file from my GNARBOX?"  Look no further - we're providing a full tutorial right here!

In this article, we will cover:

  • How to delete a file from your GNARBOX
  • How to delete a folder on your GNARBOX
  • File organization FAQs

How to Delete a File From Your GNARBOX

There are two ways to delete a file from your GNARBOX.  The first way is using the Folders view and the second way is using Thumbnail view.

Folders view:

  1. From the Home screen, select "Folders" view.
  2. Navigate to the folder with the file you wish to delete.
  3. Tap "Select" in the upper right corner.
  4. Tap the file you wish to delete, the tap "delete" in the lower left-hand corner.
  5. The GNARBOX will notify you when the file has been successfully deleted.

Note: You can even follow this process if you wish to delete files located in subfolders.

Thumbnail view:

  1. From the Home screen, navigate to the section your file is in.
  2. Once you locate your file, tap "Select" in the upper right corner.
  3. Tap the file you wish to delete, then tap the "Delete" trash can icon in the lower right corner.
  4. The GNARBOX will notify you when the file has been successfully deleted.

How to Delete a Folder on Your GNARBOX

  1. Navigate to the Folders view from the Home screen.
  2. Locate the folder you wish to delete.
  3. Tap "Select", then tap the folder you wish you delete.
  4. Tap "Delete" at the bottom left of the screen.
  5. The GNARBOX will notify you when the folder has been successfully deleted.

File Organization FAQs

Can you delete a file/folder from an external hard drive or a memory card?

Our developers originally programed the app so that you're unable to delete files from external devices as a safety feature.  However, we've received a lot of requests from users that they'd like to be able to delete files from external devices so our developers are hard at work making it happen.

At the moment, you're only able to delete files that are stored directly on your GNARBOX, but our development team will deploys a new operating system soon that will give you the ability to delete files on external drives and memory cards.

How do I format my memory card?

Our developers originally programed the app so that you're unable to delete files from external devices as a safety feature.  However, we've received a lot of requests from users that they'd like to be able to format their cards within the GNARBOX ecosystem.  This is something our developers are looking to include in future software updates.

For the time being, we recommend formatting your memory cards in-camera after backing up your files.

How do I create a new folder?

With the current File Manager, you're able to create a new folder only when importing new files.  For a full tutorial on how to use the File Manager, check out our article here.

Can I move a file to a folder?

This is not yet a feature of our current File Manager, however it's been a highly requested feature and we're looking forward to implementing it into future iterations of the GNARBOX app!

I deleted files from my GNARBOX, but they are still showing up.  How do I get rid of them?

This can be a result of a few different things.

  1. Make sure to empty the trash can on your computer if you delete files on your GNARBOX via Mass Storage Mode.
  2. If you recently filled your GNARBOX close to capacity, you can often experience this issue.
  3. Confusion somewhere in the database.

Our team refers to these files as "ghost files".  They're there, yet they aren't there!  There's two ways to get rid of them.  As a best practice, be sure to fully back up the data on your GNARBOX prior to troubleshooting your box.

Clear the Cache:

  1. Connect to your GNARBOX and go to Settings
  2. Scroll to the bottom of the Settings page and select Clear Cache
  3. Select "Clear All"

Clear the Database:

Please contact us at support@gnarbox.com for further assistance to clear your database!

As always, we're here to help solve your GNARBOX related issues, so if you're unable to find the answer you're looking for on help.gnarbox.com, feel free to shoot us a message using the chat window found in the bottom right corner of the page! 

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Marlena is the Community Support Manager at GNARBOX. Talk to her about Canon cameras, travel and adventure photography! You can see her personal work at instagram.com/marlenapearlphoto and marlenapearlphotography.com

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